setting complaints conditions between the Seller and the Orderer/Buyer (further only „CP“)

Introductory rules

1. Seller via online shop CORNiCO.eu eShop is CORNiCO Company, s.r.o., Diaľničná cesta 16/B, 90301 Senec, Slovak Republic.

 2. Orderer (Buyer) in the online shop are all natural or legal persons who send an online form of order (products or services)

3. This Complaints Policy regulates the legal relations between the Seller and the Orderer, by solving complaints, concerning the rightness and quality of goods and service  provided by the Seller.

4.Complaints in this Complaints Policy mean  the Orderer´s right  concerning the fault of the goods or service provided to the Orderer, because of which certain compensation or  substitution for not the right fulfillment of not fulfillment of the subject of the contract.

The process of handling complaints

1. According to this CP, the entitled person may complain  personally, in  writing or via online mail.

2. From complaining there must be clear

• the person who complains (name, surname, permanent address)
• subject of complaint, what´s the orderer´s aim
• to whom is complaining addressed
• date of sumbitting the complaints
• Orderer´s signature or the entitled person´s signature

3. In case of submitting complaints via online mail, fax or in a written form by the Entitled person acting in the name of the Orderer there must be a Power of Attorney enclosed so that the Orderer may act  in the matter of complaining

4. If complaining doesn´t contain matters given in the 2nd point of this article, it will not be accepted as valid.

5. The time limit for handling complaints  is 30 days from the day of submitting complaints. The Seller provides the Orderer a written document about handling complaints.

6. Submitting complaints means the day of submitting the complaints by the orderer.

Day of submitting complaints is considered to be:

• via post consignment – the day of delivering complaints to the headquarters  of the Seller
• via personal delivery of complaints – the date of the copy of complaints by which  the Seller confirms the delivery of the complaint
• via e.mail – the day of delivering the e-mail to the address of the electronic post of the Seller  

7. All the other legal relations between the Seller and the Orderer that are not regulated by this Complaints Policy will be regulated by relevant rules of the given contract made between the Seller and the Orderer, relevant rules of generally binding legal regulations that are valid in the Slovak Republic and in that order.

8. The seller is entitled to change this Complaints Policy or complete it any time according to changes of legal regulations and changes in the business environment. The Seller determines the current statements of the Complaints Policy by publishing them on their webpage.

This Complaint Policy is valid from  the 1st of August, 2020 and  fully replaces  the previous Complaints Policy. The Seller reserves the righ to change the conditions and prices also without warning before.