Withdrawal from the Contract and Return of Goods

Consumer information for purchases through the CORNiCO e-shop

www.cornico.sk | www.cornico.eu | www.cornico.at | www.cornico.hu

1. Who May Withdraw from the Contract

The right to withdraw from the contract applies to a consumer, i.e. a natural person who, when making the purchase, is not acting within the scope of their business activity or profession.

If the order was placed as a business purchase, in particular using a company registration number (IČO), it is not a consumer purchase. In such a case, there is no statutory right to return the goods within 14 days without giving a reason. Goods purchased using an IČO may be returned only by individual agreement, provided that the seller accepts the return.

2. Withdrawal Period

You may withdraw from a distance contract within 14 days without giving any reason.

• For the purchase of goods, the 14-day period begins on the day you receive the goods.
• If the order was delivered in parts or contained several types of goods delivered separately, the period begins on the day you receive the last item or the last part of the delivery.
• The deadline is met if you send us the withdrawal notice no later than on the final day of the withdrawal period.
• You may also withdraw from the contract before the goods are delivered, if the withdrawal period has not yet begun.

3. How to Withdraw from the Contract

The withdrawal must be unequivocal. You do not have to give a reason; however, we recommend stating the order number and the goods concerned so that we can identify the request quickly.

4. What the Withdrawal Notice Should Contain

• the buyer’s first and last name and, where applicable, the billing address,
• the order number or invoice number,
• identification of the goods concerned by the withdrawal,
• the order date and the date on which the goods were received,
• contact details for confirming receipt of the withdrawal notice,
• an IBAN account number if the payment cannot be refunded using the same payment method by which it was received, or if we agree on another refund method.

5. Where and When to Return the Goods

After sending the withdrawal notice, return the goods to us without undue delay and no later than 14 days from the date of withdrawal. The deadline is met if you send the goods no later than on the final day of this period.

Do not send the goods cash on delivery. We recommend packing the parcel securely and retaining proof of dispatch.

6. Condition of the Returned Goods

The goods should be returned undamaged, clean, complete and, where possible, in their original packaging. Please also return all accessories, instructions, gifts and any other parts of the packaging supplied with the goods.

You may inspect and test the goods only to the extent necessary to establish their nature, characteristics and functionality, as you would in a physical retail store. If the goods have been handled beyond this extent and their value has diminished, we may reduce the refund by an amount corresponding to the resulting wear or damage.

7. Cost of Returning the Goods

The customer bears the direct cost of returning the goods unless otherwise agreed in the particular case or the seller expressly states that it will bear these costs.

8. When Withdrawal Is Not Possible

The right of withdrawal does not apply to every type of goods or service. Withdrawal may not be possible in particular in the following cases:

• the goods were made to your specifications or personalised,
• the goods are liable to deteriorate or expire rapidly,
• the goods were supplied in sealed protective or hygienic packaging and the seal was broken after delivery, where the goods are not suitable for return for health protection or hygiene reasons,
• after delivery, the goods were, by their nature, inseparably mixed with other goods,
• the service was fully performed before the withdrawal period expired, provided that performance began with your express consent and you were informed that you would lose the right of withdrawal once the service had been fully performed.

Each withdrawal is assessed according to the specific type of goods, the way they were packaged, their condition upon return and the applicable statutory exceptions.

9. How and When We Will Issue the Refund

We will refund all payments without undue delay and no later than 14 days from the date on which we receive the withdrawal notice. For the purchase of goods, however, we are not required to issue the refund before the goods are returned to us or you provide proof that they have been sent back.

• We will issue the refund using the same payment method that you used, unless we agree otherwise.
• We will refund the price of the goods and the cost of the least expensive standard delivery method offered for the order, if that delivery cost was paid by the customer.
• If you selected a more expensive delivery method than the least expensive standard method offered, the difference in delivery cost will not be refunded.
• The cost of returning the goods will not be reimbursed unless otherwise agreed.

10. A Complaint and Withdrawal Are Not the Same

If the goods are damaged, non-functional, incomplete or otherwise defective, you may submit a complaint. The 14-day right of withdrawal allows a consumer to return goods purchased at a distance without giving a reason. This does not affect your statutory rights arising from liability for defects.

CORNiCO Team

Valid from 20.6.2026