I General provisions

1.1. This complaint procedure is issued in accordance with the laws in force in the Slovak Republic, namely Act No. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the "Civil Code"), Act No. 250/2007 Coll. on Consumer Protection, as amended (hereinafter referred to as the "Consumer Protection Act"), Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Contract Concluded at a Distance or a Contract Concluded Outside the Seller's Business Premises, as amended, and Act No. 22/2004 Coll. on Electronic Commerce, as amended. And regulates the legal relationship between the Seller, which is:
CORNiCO Company, sro, Highway Road 16/B, 90301 Senec, Slovak Republic.
ID: 35752271
VAT ID: SK2020243291
VAT number: 2020243291
Registration in the Commercial Register: Municipal Court Bratislava III,
Section Ltd., file number: 17839/B
Bank connection:
Financial institution: Tatra banka, as
Account number/code: 2623024649/1100
IBAN: SK16 1100 0000 0026 2302 4649
SWIFT: TATRSKBX
The seller is a VAT payer /Value Added Tax/

(hereinafter referred to as the “Seller”) and any person who is the Buyer of goods or services offered by the Seller at the Seller’s registered office, and who acts in the position of a consumer within the meaning of the provisions of the General Terms and Conditions published at the Seller’s registered office, these Complaints Procedures and the relevant laws defining a consumer, within the meaning of the applicable legislation of the Slovak Republic, in particular the following laws: Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the Seller’s premises, as amended, Act No. 250/2007 Coll. on consumer protection, as amended, and Act No. 40/1964 Coll. on the Civil Code, as amended

1.2. Email contact and telephone contact for the Seller is: Tel.: +421 2 4552 3886, Fax.: +421 2 4552 3887
Email: cornico@cornico.sk

1.3. The address for sending documents, complaints, and withdrawals from contracts is:
CORNiCO Company, sro, Highway Road 16/B, 90301 Senec, Slovak Republic.

1.4. This Complaints Procedure regulates the rights and obligations of the Buyer, who is a consumer, when exercising rights arising from defects in goods (goods) or services under a distance purchase contract concluded with the Seller through the Seller's e-commerce website www.cornico.eu

1.5. The Buyer is any person (natural person or legal entity) who has submitted an order via an electronic order form using the Seller's website or other means of distance communication.

1.6. A consumer is a Buyer who is a natural person and who, when concluding a purchase contract through the Seller's Website, is not acting within the scope of his business activity.

1.7. These Complaints Procedures govern the legal relations between Buyers who are consumers and the Seller. With the exception stated in point 4.12. of these Complaints Procedures (Seller's Declaration of the Warranty Period in the Event that the Buyer is not a Consumer).

1.8. Products (hereinafter referred to as "Things") are goods and services that are intended for sale and are also published on the Seller's Website.

II References

2.1. In addition to the general provisions of Act No. 40/1964 Coll., the Civil Code, as amended, the Seller's liability for defects in goods or services (as well as other legal relationships that may arise from the contractual relationship) with natural persons who, when concluding a purchase contract, are not acting within the scope of their business activity (consumers) are also subject to special regulations, in particular Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the Seller's business premises and Act No. 250/2007 Coll. on consumer protection.
The seller or an employee authorized by him or a designated person is obliged to inform the consumer about his rights according to the general regulation (§622 and 623 of the Civil Code) and, based on the buyer's decision, determine the method of handling the complaint - handling the complaint immediately, in complex cases within three working days. Handling the complaint may not take longer than 30 days. After this period has expired, the buyer has the same rights as if it were a defect that cannot be removed.
§622 of the Civil Code of the Slovak Republic

a). If the defect is remediable, the buyer has the right to have it remedied free of charge, in a timely manner and properly. The seller is obliged to remedy the defect without undue delay.

b). Instead of removing the defect, the buyer may request the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect.

c) The seller may always replace the defective item with a non-defective item instead of removing the defect, if this does not cause serious difficulties for the buyer.

Section 623 of the Civil Code of the Slovak Republic

a). If the defect is irremovable and prevents the item from being used properly as if it were free of defects, the buyer has the right to exchange the item or withdraw from the contract. The same rights apply to the buyer if the defect is removable but the buyer cannot use the item properly due to the recurrence of the defect after repair or due to a large number of defects.

b) If there are other irremovable defects, the buyer has the right to a reasonable discount on the price of the item.

2.2. Legal relations arising from the exercise of rights from liability for defects between the Seller and the Buyer, who is a legal entity or a natural person, an entrepreneur acting within the scope of his business activity /persons who are not in the position of a consumer/ are governed by Act No. 513/1991 Coll. Commercial Code of the Slovak Republic, as amended. With the exception stated in point 4.12. of these Complaints Procedures (Seller's Declaration on the warranty period in the event that the Buyer does not act in the position of a consumer).

2.3. Pursuant to §3, paragraph 1, letter n), of Act No. 102/2014 Coll. SR. The Seller informs the Consumer that there are no special relevant codes of conduct to which the Seller has committed to comply, whereby a code of conduct is understood to be an agreement or a set of rules that define the behavior of the Seller, who has committed to comply with this code of conduct in relation to one or more specific business practices or business sectors (if these are not stipulated by law or other legal regulation or measure of a public administration body), which the Seller has committed to comply with, and the manner in which the Consumer can familiarize themselves with them or obtain their text.

III. Seller's liability for product defects (goods and services)

3.1. The seller is obliged to deliver the item (goods) or service in accordance with the concluded purchase contract, i.e. in the required quality, quantity and without defects (factual, legal).

3.2. The Seller is responsible for defects that the sold item or service has upon acceptance by the Buyer. If the item is not used, the Seller is responsible for defects that occur after acceptance of the item within the warranty period (warranty). The Seller recommends that the Buyer report defects in the goods or services to the Seller without undue delay. In the case of used items, the Seller is not responsible for defects caused by their use or wear. In the case of items sold at a lower price, the Seller is not responsible for a defect for which a lower price was agreed.

3.3. The buyer is entitled to inspect the sold item or service before taking it over. The buyer is obliged to raise complaints about the quantity and type of product at the moment of taking over the product, or no later than 24 hours after taking over the product.

3.4. The warranty does not apply and the Seller has no liability for wear and tear of the product due to normal use or for defects caused by improper use or use by third parties, use for a purpose other than the intended use of the product, use of incorrect raw materials, insufficient or inappropriate care and cleaning of the product, incorrect selection of the product, mechanical damage to the product, incorrect connection of the product. Incorrect use also includes failure to follow the instructions for use, incorrect assembly, handling, operation, overloading, unauthorized interference with the device and weather and operational influences of the environment, natural elements, overvoltage, leakage, high heat, excessive dust, humidity.

IV Warranty period

4.1. The warranty period is 24 months (in accordance with the provisions of Section 620 of the Civil Code of the Slovak Republic). The warranty period for used goods is 12 months. Warranty periods begin to run from the date of receipt of the goods or services by the Buyer.

4.2. Unless the goods are perishable or used, the Seller is liable for defects that occur after the goods are taken over during the warranty period (warranty). The warranty period is 24 months. If the goods sold, their packaging or the instructions attached to them indicate a period of use, the warranty period shall not end before the expiry of this period.

4.3. If the item is used, the Buyer and Seller may agree on a shorter warranty period, but not less than 12 months.

4.4. For items intended to be used for a longer period of time, special regulations stipulate a warranty period longer than 24 months. A warranty period exceeding 24 months may apply to only one part of the item.

4.5. At the request of the Buyer, the Seller is obliged to provide a written guarantee (warranty letter). If the nature of the matter allows, it is sufficient to issue a proof of purchase instead of a warranty letter.

4.6. By a statement in the warranty certificate issued to the Buyer or in advertising, the Seller may provide a warranty exceeding the scope of the warranty provided for in this Act. The Seller shall specify the conditions and scope of this warranty in the warranty certificate.

4.7. Warranty periods begin to run from the time the item is taken over by the Buyer. If the purchased item is to be put into operation by an entrepreneur other than the Seller, the warranty period begins to run from the date the item is put into operation, provided that the Buyer ordered the putting into operation no later than three weeks after taking over the item and provided the necessary cooperation for the performance of the service in a timely manner.

4.8. If the item is exchanged for a new item, the warranty period will start again from the date of receipt of the new item.

4.9. If a part of a new item is replaced, where the nature of the item allows it. The warranty period for the said part will start again from the date of receipt of the new item. The same applies if a part of the item for which a warranty was provided is replaced.

4.10. Rights arising from liability for defects in items for which the warranty period applies shall lapse if they are not exercised within the warranty period.

4.11. The warranty period is extended by the period for which the goods were subject to a complaint. Rights arising from liability for defects in goods for which the warranty period applies shall lapse if they have not been exercised within the warranty period.

4.12. Pursuant to Section 429, paragraph 2 of Act No. 513/1991 Coll. Commercial Code of the Slovak Republic, as amended, the Seller declares that in the case of the length of the warranty period in business relations between the Seller and the Buyer, who does not act in the capacity of a consumer, the Seller assumes a warranty for the quality of the goods for a period of 12 months. The warranty period begins to run in accordance with the provisions of Article IV, point 4.1 of these Complaints Procedures.

V Procedure for exercising rights arising from liability for defects (Complaint)

5.1. The buyer is entitled to exercise rights under liability for defects in the item, goods or services at the address: CORNiCO Company, sro, Diaľničná cesta 16/B, 90301 Senec, Slovak Republic.
The Buyer may always exercise the right to file a complaint in writing, in person at the Seller's registered office, by email or through third parties, e.g. shipping companies, courier companies, Slovak Post, etc. The Seller requires the following to be sent/delivered to file a complaint:
* goods + accessories
* invoice/warranty certificate, cash register slip/proof of purchase of goods from the seller)
*seller contact including phone number
*completed complaint form "   " Complaint form. "
where the seller clearly states:
  • who is filing the complaint (name, surname, permanent address),
• the subject of the complaint, or what the customer is seeking,
• description of defects in the goods, quantity
• date of filing the complaint,
• the signature of the customer or the signature of the Authorized Person together with the power of attorney.
If the complaint does not contain the above-mentioned requirements, it will be considered unjustified. The deadline for handling the complaint is no more than 30 days from the date of filing the complaint. The operator will issue the customer with a written document confirming the handling of the complaint. Filing a complaint is understood as the day the customer files the complaint.
The date of filing a complaint is considered to be:
• for postal items – the day of delivery of the complaint to the registry office of the operator's registered office,
• in the case of personal delivery – the date on the copy of the complaint, by which the operator confirms delivery,
• when delivered by e-mail – the day of delivery of the e-mail message to the operator's e-mail address.

5.2. In the event of a complaint, we recommend sending the goods by registered mail. The Seller recommends not sending the goods by cash on delivery, which will not be accepted by the Seller.

5.3. The Seller is obliged to issue a confirmation to the Consumer when making a complaint. If the complaint is made via means of distance communication, the Seller is obliged to deliver the confirmation of the complaint to the Consumer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the document confirming the settlement of the complaint; the confirmation of the complaint does not have to be delivered if the Consumer has the opportunity to prove the claim in another way.

5.4. The seller is obliged to issue a written document confirming the settlement of the complaint no later than 30 days from the date of filing the complaint, but no later than together with the document confirming the settlement of the complaint, if the period for its settlement began to run from the date of receipt of the subject of the complaint by the seller.

5.5. The handling of a complaint does not affect the consumer's right to compensation for damages under a special regulation.

5.6. The seller is obliged to determine the method of handling the complaint pursuant to Section 2 letter m) of Act No. 250/2007 Coll. as amended (the handling of the complaint is understood to mean the termination of the complaint procedure by handing over the repaired product, replacing the product, refunding the purchase price of the product, paying an appropriate discount on the product price, a written request to take over the performance or its justified refusal) immediately, in complex cases no later than 3 working days from the date of filing the complaint, in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days from the date of filing the complaint. After determining the method of handling the complaint, the complaint is handled immediately, in justified cases the complaint may also be handled later; however, the handling of the complaint may not take longer than 30 days from the date of filing the complaint. If the seller takes over the subject of the complaint on a later date than the date of filing the complaint, the time limits for handling the complaint under this paragraph shall begin to run from the date of taking over the subject of the complaint by the seller; however, at the latest from the moment when the seller prevents or prevents the taking over of the subject of the complaint. After the time limit for handling the complaint has expired, the consumer has the right to withdraw from the contract or has the right to exchange the product (subject of the complaint) for a new product.

5.7. The consumer has the right to reimbursement of necessary costs (in particular, postage paid when sending the claimed goods) incurred in connection with the exercise of legitimate rights from liability for defects in goods and services. In the event of withdrawal from the contract due to a defect in the item or service, the consumer also has the right to reimbursement of the costs of this withdrawal.

5.8. If the nature of the product allows it, the consumer shall hand over the product to the Seller (designated person) when filing a complaint. If the nature of the product does not allow the product to be delivered to the Seller (designated person), the consumer may, when filing a complaint, request the removal of the defect at the location where the product is located or agree with the Seller (designated person) on the method of transporting the product.

5.9. The period from the exercise of the right of liability for defects until the time when the Buyer was obliged to take over the item after the repair is completed is not included in the warranty period. The Seller is obliged to issue the Buyer a confirmation of when the right was exercised, as well as of the performance of the repair and its duration.

VI Buyer's rights when exercising rights arising from liability for defects

6.1. If the defect is remediable, the Buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller is obliged to remedy the defect without undue delay.

6.2. Instead of removing the defect, the Buyer may request the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not incur unreasonable costs for the Seller considering the price of the goods or the severity of the defect.

6.3. The Seller may always replace a defective item with a perfect one instead of removing the defect, if this does not cause serious difficulties for the Buyer.

6.4. If the defect is irremovable and prevents the item from being used properly as if it were a defect-free item, the Buyer has the right to exchange the item or withdraw from the contract. The same rights apply to the Buyer if the defect is removable, but the Buyer cannot use the item properly due to the recurrence of the defect after repair or due to a large number of defects.

6.5. If there are other irremovable defects, the Buyer has the right to a reasonable discount on the price of the item.

VII. Final provisions

7.1. This Complaints Procedure forms an integral part of the General Terms and Conditions and the Principles and Instructions on the Protection of Personal Data of this Website. The documents – General Terms and Conditions and the Principles and Instructions on the Protection of Personal Data of this Website are published on the domain of the Seller's Website.

7.2. Other legal relationships between the operator and the customer not expressly regulated by these Complaints Procedures will be governed by the relevant provisions of individual contracts concluded between the operator and the customer, the relevant provisions of generally binding legal regulations valid in the territory of the Slovak Republic, in that order.

7.3. The Operator is entitled to change this Complaints Procedure at any time due to changes in legal regulations and the business environment.
or supplement. The Operator will determine the current text of the Complaints Procedure by publishing it on its website.

Warranty and warranty service – if the buyer is a legal or natural person - entrepreneur and legal relations are governed by the relevant provisions of Act No. 513/1991 Coll. Commercial Code of the Slovak Republic, as amended. If the Buyer states his Identification Number in the order, then he acknowledges that the following conditions apply to him:

When selling a product to an entrepreneur (IČO) based on the Commercial Code of the Slovak Republic, a contractual warranty is provided as defined by these warranty terms.

The warranty period for the contractual warranty is 12 months. The warranty period begins upon receipt of the product by the buyer.

When claiming warranty repair, the product must be delivered to the seller's address. For products delivered abroad, the defective product must always be delivered to a service center in the Slovak Republic.

The condition for exercising all buyer rights under the warranty is that:

1. a) the product has been properly put into operation in accordance with the Instructions for Use
2. b) the product has always been properly used and maintained in accordance with the Instructions for Use
3. c) the product has not been tampered with illegally or unprofessionally
4. d) for products permanently connected to the network, the installation was carried out by the seller
5. The buyer must exercise any right under the warranty without undue delay, but no later than the end of the warranty period, otherwise this right lapses.

Defects and errors specified in point 3.4 of the RP are excluded from the warranty.
The Seller is not liable for damage, destruction, defects, worsening of the defect or its manifestations, or for any other deterioration of the product or any part thereof caused in connection with the delayed exercise of the right to liability for product defects.

To initiate a claim, the product must be returned complete and clean. If the product is dirty and requires cleaning to begin the repair, the seller will offer the buyer a paid cleaning service.

This RP shall enter into force and effect from 31.12.2024 and shall fully replace the previous RP. The Operator reserves the right to change the RP without prior notice.